Terms & Conditions

Registration and Payment Procedure

1.  All courses and fees are subject to EC VAT Directive 2006/112 and the appropriate UK VAT legislation – VAT will therefore normally be subject to the reverse charge procedure in the country of receipt.
2.  Should legal proceedings be required to collect outstanding balances from an attendee, the attendee agrees to indemnify ISER for all legal fees and expenses incurred.
3.  Once a fully completed registration form and payment in full have been received by ISER, the registration process will be complete. ISER will subsequently confirm the booking in writing to the attendee by e-mail, fax or post.
4.  ISER cannot be held responsible for the attendee’s spam filters blocking the ISER registration confirmation emails and other ISER communications. It is the attendee’s responsibility to configure their spam filters to allow emails from ISER (iser@vetpd.com) into their inbox.
5.  Attendees  must ensure that ISER is notified of any changes in their contact details. ISER cannot be held responsible for non-notification of webinar changes if up-to-date attendee details have not been provided.
6.  ISER pledges to protect the privacy of all website users and attendees registering for courses. All personal details will be used exclusively by ISER and its Partners, mainly for registration purposes and to notify users of future webinars/congresses but none of these details will be passed on to other third parties.  This does not apply to information that might be lawfully required by any public body.


All cancellations must be made in writing and to be received by ISER Global Education (c/o Dr Angus McKinnon, Goulburn Valley Equine Hospital, 805B Goulburn Valley Highway, Congupna 3633, Victoria, Australia) or by e-mail at iser@vetpd.com.

General Conditions

1.  All speakers / instructors used by ISER are suitably experienced in their subject. Speakers are responsible for the accuracy and correctness of information presented and for adherence to copyright law. ISER cannot accept responsibility for any inaccuracies or errors which may arise in either the spoken or written word or for copyright law violations.
2.  By completing the online registration form, the attendee acknowledges to have read the general and course-specific terms and conditions and to be aware of being subject to the above cancellation policies.
3.  This contract is subject to and to be interpreted in accordance with the law of England and Wales for attendees registering for all courses, including the ones held in North America.
4.  The attendee irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the agreement between ISER and the registered attendee or involving its subject matter or formation (including non-contractual disputes or claims).